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Vouchers FAQ's

Welcome to Mendip! This page is to help guide you through what your gift voucher is valid for and how to use it.

Using your gift voucher:

All gift vouchers contain a unique set of codes, a voucher code and a security code. Use these codes to book your adventure online at a date and time that suits you!

Choose Any Activity Gift Voucher - This can be used against any of our 1.5 hour, "Try" outdoor activity sessions (excludes snowsports). Choose from: archery, air rifles, axe throwing, bushcraft, canoeing, rock climbing or caving!
Book online here

Half Day Activity Gift Voucher - This can be used against any of our 2.5 hour, outdoor activity sessions. Choose from: Kayaking, Rock climbing & Abseiling, Assault Course & Raft Building, Caving or Try Skiing (1.5hr only) or Try Snowboarding (1.5 hr only).
Book online here

Family Frisbee Golf Voucher - This voucher is for up to 5 players of any age to play a round of woodland Frisbee Golf. Under 6's play free. If your voucher contains unique codes, use these to book online. If your voucher does not have any codes, you can just turn up, bringing your voucher with you and check in at Mendip Activity Centre.
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Family of 4/ Family of 5 Activity Day Gift Voucher - These vouchers are for either 4 or 5 spaces (depending on voucher type) on any of our 1.5 hour, outdoor activity sessions. Choose from: archery, air rifles, axe throwing, bushcraft, canoeing, rock climbing or caving. The 4 or 5 spaces can be used at one time, or on several occasions. The use of this voucher is fully flexible e.g. one person could do 4 activities or four people could do 1 activtiy at the same time. On top of the activity sessions, you also get a family frisbee golf pass for a group of 4/5 to play a round of woodland frisbee golf. This can be used on the same visit as the other activities or on a different day! Simply select the number of uses you would like to redeem from your voucher when booking.
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Ski or Snowboard Lesson Gift Voucher- This can be used for either a Try Skiing or Try Snowboarding session. This is a 1.5hr introductory lesson to the snowsport you choose to try.
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Learn to Ski Course- Our ultimate ski package, this voucher will take you from complete beginner to confident skiier. This voucher is valid for one Try Skiing plus all four, ski Star Lessons. It also includes a free repeat lesson (if required) and a extra coaching sessions once you have completed the course. To get started, book your Try Skiing and 1 star lesson. Please wait until these have been completed before booking any more lessons.
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Learn to Snowboard Course- Our ultimate snowboard package, this voucher will take you from complete beginner to confident snowboarder. This voucher is valid for one Try Snowboarding plus all four, snowboard Star Lessons. It also includes a free repeat lesson (if required) and a extra coaching sessions once you have completed the course. To get started, book your Try Snowboarding and 1 star lesson. Please wait until these have been completed before booking any more lessons.
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Ski / Snowboard Slope Pass- This voucher is intended for experienced skiiers and snowboarders and gives you a 2 hour slope pass, including all equipment hire. Simply book your Recreational Ski or Snowboard slot online.
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Archery, Air Rifle, Axe Throwing, Bushcraft, Canoeing, Caving or Rock climbing Voucher- These vouchers are for one space on our 1.5 hour, "Try", outdoor activity sessions. Simply choose the activity your voucher is for from our online calendar and book using your voucher codes. Please note, Try bushcraft has been renamed to Survival Skills however Try Bushcraft vouchers will still work on this session.
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Value Voucher- Value vouchers are "Mendip Credit" for however much your voucher states*! Book any of our activities using these vouchers! (*Value vouchers purchased during a promotion are not valid on seasonal, themed toboggan sessions or private snowsport lessons however you can use the value paid for the voucher against these sessions)
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Tobogganing / Tobogganing, chips and a drink- You can use your Toboggan voucher against individual toboggan spaces. All vouchers that were valid as of the first lockdown in March 2020, have been extended for 18 months past their original 18 month expiry date. If your voucher is for Tobogganing, chips and a drink, please double check the cafe opening times as it is currently operating on reduced hours. If the cafe is not available when you visit for your toboggan session, you will be issued with a voucher that can be redeemed on a future visit for chips and a drink. If you would rather use toboggan vouchers towards an exclusive session or a different activity, you can use the value of your voucher towards any activity. Simply enter your voucher codes during checkout and your basket total will be discounted by the amount originally paid for your voucher(s).
Book online here

If you had a voucher from pre March 2020 lockdown: we are pleased to announce that we are able to accept all vouchers again and we have extended them all by 18 months so you have plenty of time to use them.

COVID has forced us to make some changes. So if you have a voucher for an activity or session format that is not currently available you can use the value of that voucher towards any other activity. Simply add your voucher codes during the check out process and it will discount your basket total by the original amount paid for your voucher.

All vouchers have been extended for 18 months so if you prefer you can wait and use your voucher for its original use as soon as we can get that activity or session format back up and running safely.

If you have credit with us from a pre-paid booking email us and we can either provide you with a credit voucher to redeem online or let us know what you would like to book and we can arrange it.