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General FAQ's

This ranges depending on the activity...


Tobogganing is available for ages 4+

Skiing is available for ages 5+

Snowboarding is for ages 8+ (but must also have at least a size 2 feet and be 1.2m tall)

Frisbee Golf does not have an age restriction and under 6's play for free


Our outdoor activity sessions can be run in two ways, with different minimum ages:


If you are booking individual spaces on an activity session, the minimum age is 8. 


You are also able to book a session privately just for your group. If you book the session exclusively we can relax the age restriction to include children aged 6 or 7. At least one adult must take part and be included in the group if there is anyone taking part under the age of 8.  

As an outdoor activity centre we go ahead whatever the weather! The only exception to this rule is lightning directly over the centre, which we monitor very closely. Make sure you bring a change of clothes if it's raining, wrap up warm if it's windy, and drink plenty of fluids if it's hot. Make an adventure of it!!!

All of our activity sites have plenty of parking onsite. Parking is free of charge.

We are very fortunate to be situated in such a stunning location set in the Mendip hills. Unfortunately, this does come with its limitations. We currently only have stair access to our slopes and cafe, and the paths leading to our onsite activities can be fairly muddy and uneven.

Pushchairs/wheelchairs/mobility scooters may struggle depending on what part of the centre they are trying to access. 


Please view our full accessibility statement here: https://www.mendipactivitycentre.co.uk/accessibility

You will receive a confirmation email from us once your booking has been made. Sometimes this email can end up in your junk folder, so please check there first if you can't find it. 


If you can't find a confirmation email, your online booking may not have been fully completed - please check whether the session you were trying to book is still available online. If it is, please try to make the booking again. If it's not, please contact us so that we can check what's happened.

If you've searched through our list of FAQs to see and still can't find the answer, there are a few ways you can get in touch.


Firstly you could either:

Click here to "Create a new support ticket" or send an email to hello@mendip.me


Finally, if you would rather speak with one of our friendly team, you can arrange a phone call by clicking here.

The Alpine Lounge is open: 


Monday - Friday, 2.30pm - 8pm 


Saturday - Sunday, 9.30am - 6pm.


Food service stops 1 hour before close. 


During school holidays. we are open all day. 


We do no accept bookings for the cafe, it is walk in only. 


Click here to see the menu. 

Mendip Activity Centre, Mendip Lodge and Mendip Basecamp are all cashless. 


We accept all major credit and debit cards (excluding American express).

Yes! We have a bunkhouse right on site that is available year round and, during the Summer months, we have 2 canvas villages onsite also. 


For full information, pricing and options please see our Education webpage here - https://www.mendipactivitycentre.co.uk/education

Yes! Whatever your size, scale or budget, we offer bespoke team away days. 

Take a look here for more info -https://www.mendipactivitycentre.co.uk/corporate 

We have 2 options for our party room.

1-.Pizza party @ £6.75 per person, minimum of 8 children, 40 minutes in the party room.


2- Non catering @ £50 for 50 minutes in the party room.


Your activity cost is not included in the above cost and should be booked to end on the hour so you can progress straight to party room when you have finished.


Pizza party includes 1 x 9 inch pizza  with a choice of toppings(Cheese, Pepperoni or Ham & Pineapple) and unlimited squash per child.

Our public opening times are kept up to date here: 

https://www.mendipactivitycentre.co.uk/about-mendip


If in doubt, all activities can be booked in advance at www.mendip.me/book 


We are open to private education groups, corporate groups, youth groups outside of this time. 

Education enquiries here: www.mendip.me/education

Corporate enquiries here: www.mendip.me/corporate

Youth group enquiries here: www.mendip.me/youthgroups






Tobogganing
Christmas and Twilight tobogganing is sold out so we are unable to rearrange your session outside of your booked times.


Frisbee golf or recreational snowsports

We are likely to be able to change your start time at arrival as long as it is within our opening hours and on the same day.


Private session
We will start whenever you arrive but we are unlikely to be able to overrun.


Individual spaces on a session

We will do our best to fit you into the session at a point that does not disrupt it too much for other participants. If you are more than 10 minutes late, we're sorry but it is very unlikely we will be able to fit you into the session due to missing the safety and equipment briefing and kit up.


Let us know you cannot make your session, or request an amendment: 

Please email hello@mendip.me



These terms are for activity bookings and may vary for large group bookings or accommodation bookings. Please check your confirmation email.


In case of a cancellation or amendment of bookings the following rules apply:

- Mendip reserves the right to cancel or alter any activity or event due to circumstances beyond our control. In the event of cancellation, an alternative date will be arranged.

- If you need to cancel or rearrange your booking with more than 48 hours notice then we will create a gift voucher to the value of the booking (less a £5 administration charge) which will be valid for 12 months for any of our activities.

- If you have to cancel within 48 hours of your booking regrettably we can not offer any credit or rearrange your booking.

- For any cancellation made with less than 48 hours until your booking, due to medical reasons supported by official documentation, a credit will be applied to your account for you to rebook another time.

- N.B. the term 'booking' shall be taken to mean any session, course or event arranged by Mendip.

Directions

Mendip Activity & Snowsport Centre can be found at Lyncombe Drive, Churchill. The postcode is BS25 5PQ.  


Click here for a Google Maps link. 


What3Words: winemaker.fully.pizzas

Click here for a Google maps link. 


What3Words: innovator.teachers.picture 


Sandford Quarry is our private rocksport quarry which is just a 5 minute drive from our Main Activity Centre. Access is by first turning into Quarry Road in Winscombe, nearest postcode, BS25 5RN. 


Drive up quarry road for about 100m and then, enter the gates on your left. Follow the track into the quarry. You will see our vehicles and instructors. Please drive carefully and slowly, the track is uneven and bumpy in places.

Click here for a Google maps link to the location.


What3Words Location: gazes.chose.snooze


Hewish is located on Wick Road, just off the A370, near J21 of the M5. As it is a rural site, there is no exact postcode. Coming from the A370, the marked gateway is on your right, just 100 metres past the RCH Brewery. Please drive carefully and slowly on the gravel track for 400 metres until you reach the gravel car park with dark green toilet block. Your Activity Instructor will meet you there shortly before your activity start time.


Caving activity sessions take place in Burrington Combe. We will meet you at the Goatchurch Cavern carpark which is free of charge to park in. It is just off the B3134 (The Combe) road. 


Click here for a Google Maps link.  


What3Words: summit.shifters.lowest 

Mendip Basecamp & Mendip Lodge are located within the grounds of Mendip Activity Centre. 


Mendip Activity Centre, Lyncombe Drive, Churchill, BS25 5PQ. 


Follow signs up the drive, keeping to the right rather than entering the main carpark on the left. After a hairpin bend, you will go under the ski slope bridge and arrive at Mendip Lodge. There is a carpark on the right.


Basecamp check-in takes place in Mendip Lodge. 


Click here for a Mendip Lodge Google Maps link.  


Mendip Lodge What3Words: caves.wanted.snowballs